Listening Is Essential Work, Whether There’s a Crisis or Not
The common thread in both the COVID-19 pandemic and the racial unrest sweeping America is that both crises happened because leaders failed to do one thing: listen.
With coronavirus, the failure was immediate, hobbling what should have been an effective early response. In the case of the racial-justice protests, the failure to listen compounded over decades of police abuses, and the dam of national outrage finally broke following the murder of George Floyd in May.
Amid the anguish and loss brought …
